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⌈At ALIS, we want our customers to be fully satisfied.
You may request a return or exchange under the following conditions⌋

1. Eligible for Return or Exchange:

● Missing or incorrect parts compared to your order.

● Product has technical issues not resolved after 5 repair attempts.

2. Not Eligible for Return or Exchange:

● Product has been used, is dirty, old, or damaged.

● Missing invoice or related documents.

● Discounted or promotional items.

● Request made after the order was accepted and received.

3. Time & Process:

● Requests must be made within 3 days of delivery, before the invoice is issued.

● Contact your ALIS sales representative or call: Vietnam: +84 909 460 418 & UK: +44 7867 313699

● Customers are responsible for any service fees related to returns or exchanges.